Pictured from left to right: Sean Kearns, Head of Aftersales at Gowan Distributors Limited, Peugeot Importers in Ireland; Michael Slattery, Dealer Principal at Slattery’s Garage Puckane; Andrew Slattery, Service Manager at Slattery’s Garage; John Ransom, MXS International; David Doyle, Peugeot Network Service Manager, Gowan Distributors Limited
Slattery’s Garage Puckane Win Seal of Approval for Stringent New Peugeot Customer Service Standards
Slattery’s Garage, Main Peugeot Dealers in Puckane, have successfully met stringent, new customer service standards set by Automobiles Peugeot and the PSA Group under a new programme called Organisation et Développement des Activités de Service (ODAS). The international framework programme has been introduced by the lion-brand in their worldwide bid to consistently monitor and improve customer satisfaction, with a clear objective of continued market share growth. Slattery’s Garage won the seal of approval from administrators, UK specialists, MXS International and are now amongst the first Peugeot Dealers in both UK and Ireland to have completed the process.
During the six month rigorous appraisal process, Andrew Slattery, Service Manager, and his team at Slattery’s Garage underwent the in-depth certification process. During the programme, all aspects of customer service within Slattery’s Aftersales department were monitored and graded; making appointments, welcoming the customer, workshop efficiency, explanation of work, return of vehicle and post-repair or service contact.
Sean Kearns, Head of Aftersales at Gowan Distributors Limited, Peugeot Importers in Ireland said, “Slattery’s Garage have consistently demonstrated customer service excellence and best practice. During the ODAS programme appraisal period, they exceeded their customer satisfaction targets, all the while achieving a balance of workshop productivity and affordable maintenance for customers.”
Slattery’s Garage have built up a strong and loyal customer base in County Tipperary and are already very highly regarded for offering excellent Aftersales care and Parts service. Indeed, Andrew Slattery, was crowned Peugeot Service Manager of the Year 2013, the same year Zoltan Hicz was awarded the Peugeot Parts Manager of the Year. Just last week, the dealership won the Peugeot Accessories Dealer of the Year 2016.
Michael Slattery, Dealer Principal said, “The ODAS certification from Automobiles Peugeot marks another proud and successful chapter for us all at Slattery’s Garage. However, our success cannot be attributed to us alone and we thank our loyal customers most sincerely for their continued and valued support.”